Contact Us
If you have spotted something wrong in one of our reviews, want a casino looked at, or need pointing towards the right complaints route, this is the page to use. Non Gamstop Casinos is an independent research and comparison site covering casinos not on GamStop for readers in Great Britain. We are not a casino, we do not hold player funds, and we cannot log into anyone's account — so knowing who to contact for what will save you time.
What to send us, and where else to go first
Most messages we receive fall into a handful of categories. Only some of them are ours to solve.
| Your situation | Best first contact |
|---|---|
| A bonus term, wagering figure or payment detail on this site looks out of date | Write to our editorial team — include the page and the wording you are querying |
| You want a casino reviewed or re-checked | Editorial team, with the operator name and the site address you used |
| Your withdrawal is delayed or an account has been closed | The casino's own support and formal complaints procedure first, then its licensing body's dispute channel |
| You want to stop gambling or reduce how much you spend | GamCare's National Gambling Helpline, plus the operator's self-exclusion and deposit limit tools |
| You are registered with GAMSTOP and want it explained | GAMSTOP directly for your registration status; our non GamStop casino guide for how the scheme's scope works |
| A commercial or partnership question | Editorial team, marked as commercial — it is handled separately from ratings |
If you are contacting us about a specific casino, tell us which payment method you used, roughly when, and what the operator has said so far. Vague reports are hard to verify, and we will not publish a claim we cannot support.
How we handle commercial relationships
Non Gamstop Casinos may earn a commission when a reader opens an account with a site listed here. That is how the research is funded. It does not buy a position, a rating or a softer write-up, and it does not change what we say about a bonus term. If you think a listing reads as though it has, say so in your message and quote the sentence — that is exactly the kind of correction we want.
Casinos our readers ask about most
Three names come up more than any others in the messages we get, usually about the size of the welcome offer and what it takes to release it. Editorial ratings below are ours, not customer review scores, and every offer described here is the operator's own advertised promotion — always read the current terms on the casino's site before depositing, as headline percentages change.
Betmica — the biggest advertised package, and the most questions
Betmica sits top of our list on an editorial rating of 10.0, largely because its offer is the one readers query most: a Welcome Offer of 570% up to £5,700 plus 270 free spins. It is worth being clear about why that number is so large. A percentage match of that size is calculated on your own deposit, so the advertised maximum is only reachable with a substantial stake, and the bonus funds arrive attached to wagering requirements, maximum bonus bet caps and an expiry window. Free spins normally carry their own separate wagering and a cap on what the spins can convert to cash.
Limitation: a headline this high is the hardest kind of bonus to clear. The larger the match, the more turnover it usually demands, and slots typically contribute 100% to wagering while roulette, blackjack and baccarat contribute far less or nothing. If you prefer table games, a big slots-weighted package is poor value for you regardless of the number on the banner.
Kikibet — a large match with the same conversion questions
Kikibet is rated 9.9 and advertises 350% up to £5,555 with 300 free spins. We include it because it quotes in pounds, which matters: a GBP-denominated account avoids the conversion spread you pay when a casino settles in euros and your debit card or bank converts each deposit and withdrawal. Readers who contact us about euro accounts are often surprised by how much that adds up over several transactions.
Limitation: a spin package of 300 is almost always released in daily tranches rather than all at once, and unclaimed spins expire. If you only play occasionally, a large advertised spin count can quietly shrink to a fraction of what you expected.
Betninja — a smaller, flatter offer
Betninja, also rated 9.9, takes a different approach with a £1,000 bonus and 100 free spins for all new players. A fixed cash ceiling is easier to reason about than a four-figure percentage match, and it suits readers depositing modest amounts who want to know the actual number they are playing with.
Limitation: "all new players" still means the standard conditions apply — minimum deposit, minimum qualifying odds if any part of the offer touches the sportsbook, wagering on the bonus and often a cashout limit on winnings derived from bonus funds. It is also a smaller headline than several rivals, which will disappoint anyone chasing the largest package.
Where the rest of the list sits
| Casino | Advertised welcome offer | Our rating |
|---|---|---|
| WinnerIsland | Welcome bonus up to €1,000 + 100 free spins | 9.9 |
| Zombillion | Welcome Pack 250% up to £4,000 + 200 free spins | 9.8 |
| Smash Casino | 600% up to €10,000 slots welcome package | 9.6 |
| Nightluck | €6,400 + 280 free spins + 805% | 9.6 |
| CoinPoker | 150% up to $2,000 | 9.6 |
| Rivo | Slots welcome package: 1000% up to €10,000 + 25% cashback | 9.6 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.4 |
Note the currencies. WinnerIsland, Smash Casino, Nightluck and Rivo quote in euros and CoinPoker in dollars, so conversion applies for a UK cardholder. Rivo's package includes cashback, which behaves differently from a match bonus — it returns a share of losses over a set period, and whether it lands as cash or as further bonus funds is set out in the promotion terms.
Money questions we are asked repeatedly
Using a comparison site costs nothing. The money questions concern the casinos themselves, and they are the single largest category of enquiry we receive.
- Minimum deposits. Most offshore sites set a qualifying minimum for a welcome bonus that is higher than the site's ordinary minimum deposit. Depositing the lower figure can void the promotion.
- Debit cards. UK Visa and Mastercard debit remain the most common route. Credit cards are prohibited for gambling in Great Britain, and some issuers decline gambling transactions to overseas merchants outright.
- Bank transfers. Usually accepted for larger amounts, slower on the way out, and the method most likely to trigger additional identity checks.
- E-wallets and PayPal. E-wallets are typically the fastest withdrawal option. PayPal availability at casinos outside the Great Britain licensing regime is limited and should never be assumed — check the cashier before you commit.
- Cryptocurrency. Offered by a number of offshore operators, with no chargeback route and price movement between deposit and withdrawal. Balances are often denominated in the crypto asset, not pounds.
- Fees and conversion. The casino may charge nothing while your bank still applies a non-sterling transaction fee and an exchange spread on every movement in a euro or dollar account.
- Withdrawal timings and limits. Expect daily, weekly or monthly caps, particularly on winnings from bonus funds, and a pending period before payment is released. A large win can be paid out in instalments over weeks.
- KYC and source of funds. Identity documents, proof of address and sometimes proof of income are standard. Upload them early; the most common reason a payout stalls is incomplete verification rather than refusal.
What these sites actually offer
When you ask us to check a casino, we look at the range as well as the bonus.
- Slots. The bulk of every library. The figures that matter are return to player and volatility — a high-volatility game pays less often but larger, which interacts badly with a short bonus expiry.
- Progressive jackpots. Pooled prizes that grow until won. Frequently excluded from bonus play or capped in the terms.
- Table games. Blackjack, roulette and baccarat, in RNG form and at live tables. Usually the lowest wagering contribution.
- Live dealer rooms. Streamed tables with real croupiers, plus game show formats. Limited opening hours on niche tables at some sites.
- Software providers. The studios behind the games. A recognisable line-up is a reasonable sign the operator has commercial agreements in place rather than unlicensed clones.
- Mobile play. Most libraries run in a mobile browser. Whether every live table and payment method works on a phone varies, and that is a fair thing to ask us to verify.
The sportsbook side
Many of these operators run a bookmaker alongside the casino, usually on a shared wallet so one balance covers both. Coverage typically spans pre-match and in-play football, racing and tennis, esports markets, accumulators, bet builders and cash-out. Sports free bets work on different rules from casino bonuses: they normally carry minimum qualifying odds — 1.80 or 2.00 in decimal terms is common — and returns often exclude the stake. A shared wallet also means casino wagering conditions can restrict sports betting while a bonus is active, which catches people out. CoinPoker's offer, by contrast, is built around poker rather than either of those, so its terms read differently again.
Legal standing, eligibility and what we cannot do
You must be 18 or over. Casinos not on GamStop are licensed outside Great Britain, commonly under regimes such as Curaçao, and are not authorised by the UK Gambling Commission. Accepting British customers is not the same as being authorised to serve them. The practical consequences are worth understanding before you write to us about a dispute:
- GAMSTOP only covers operators licensed by the Gambling Commission to serve Great Britain, so an offshore site will not see your registration.
- Commission rules on deposit limits, advertising and affordability do not apply. Protections come from the overseas licence and the operator's own terms.
- Disputes go to the overseas regulator or its appointed alternative dispute resolution body, not to the UK regulator or the Financial Ombudsman.
- Northern Ireland has its own gambling legislation, separate from the Great Britain framework — a point often missed when people use "UK" loosely.
- Gambling is entertainment with a cost, never a way to make money or fix a shortfall. If it has stopped feeling optional, our responsible gambling page lists blocking software, self-exclusion options and GamCare's free, confidential National Gambling Helpline.
We can chase clarification, flag a term we think is unfair and update a review. We cannot recover funds, overturn a closed account, unlock a GAMSTOP registration or promise any outcome. No casino is completely safe, and we will not describe one that way.
How we assess what we publish
Our ratings come from documentary research, not from playing: licence details, published terms and conditions, cashier pages, wagering and contribution tables, withdrawal limits, stated processing times, game libraries and provider line-ups, and the complaints route on offer. We have not deposited or withdrawn at these sites, and any speed figure is the operator's advertised claim rather than a measured result. Findings on this page were last checked on 23 September 2026; bonus terms change without notice, so treat the casino's own current terms as authoritative. More on our approach and who writes here is on the about us page, and the terms and conditions set out the limits of the information we publish.
Getting a useful reply
Keep it short, name the casino and the page, quote the wording at issue, and say what you have already tried. Corrections that come with evidence get acted on fastest. If your message is about a stalled payout, contact the operator's complaints procedure in parallel rather than waiting on us — formal timelines usually start from the date you raise it with them, not with us. And if what you actually want is to stop, deal with that first and the casino paperwork second.